Service Desk Solutions: Building Customer Trust

3-Step Plan for Building Customer Trust If there is one constant throughout all of business, it’s the importance of customer trust. Trust defines your reputation, and reputation can make a startup thrive while breaking an established company to pieces. A company can have all the experience and skill in the world, but if they have […]

Service Desk Solutions: The Angry Customer

The Service Desk: Remembering why we are here w hen someone calls the Service Desk, it is typically not to wish you a good day or to see how your weekend was. It is a call out of frustration that something isn’t working as expected…and we’ve all been there ourselves once or twice. Whether it […]